Returns & Exchanges

We want you to love your home as much as we do, which is why we offer a 60-day return window for all Sactionals and Sacs. If your setup isn't providing the ultimate comfort you expected, our team is here to assist with easy returns and exchanges.

1

Initiate Your Request

Visit our online returns portal or contact our customer care team within 60 days of delivery to start your return or exchange process.

2

Pack Your Items

Carefully place your covers and inserts back into their original packaging; if you no longer have the boxes, please let us know so we can provide alternatives.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely attach it to each box being returned to ensure proper tracking.

4

Receive Your Refund

Once our warehouse receives and inspects your items, we will issue a full refund to your original payment method, typically within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing